Don’t Take This Personally, But… — Receiving Feedback Without Losing Your Confidence
Sue Anderson — Author of Feedback Fitness
Feedback can feel personal—even when it’s useful. In this session, Sue Anderson helps you build the skills to receive feedback without spiralling, getting defensive, or letting it knock your esteem.
You’ll learn how to pause, stay grounded, and separate who you are from what happened—so you can listen for the signal, not the sting. Sue will share simple language you can use in the moment to ask better questions, clarify what’s meant, and turn vague comments into clear next steps.
Delegates will also explore practical ways to regulate their response under pressure, reflect without self-criticism, and choose what to take on (and what to leave behind) so feedback becomes a tool for growth—not a threat.
You’ll walk away with a calm, repeatable approach to hearing hard things well, keeping your confidence intact, and turning criticism into progress.