Seminar/Oral Presentation 43rd National Hospitality in Healthcare Conference

The Catering Manager’s Influence on Kitchen Design in a Modern Private Hospital (23720)

Mark Sloan 1
  1. Saint John of God, Aveley, WA, Australia

After more than 30 years in hospitality, working across diverse sectors and environments, I’ve come to understand that great food service is never just about the food—it’s about vision, adaptability, and leadership.

I’ve been fortunate to draw on a lifetime of experience to help design a truly modern hospital kitchen—one that embraces innovation, leverages advanced equipment, and redefines what’s possible in healthcare food service.

We are entering a new era in private hospital delivery, shaped by significant challenges:

  • Increasing economic pressures
  • Ongoing workforce shortages and the struggle to attract and retain skilled professionals
  • Rising costs and the complexity of maintaining consistent supply

But within these challenges lies opportunity.

A thoughtfully designed kitchen is no longer just a back-of-house necessity—it is a strategic asset. It has the power to transform operations, support teams, and future-proof services. More importantly, it enables us to continue doing what matters most: delivering safe, nutritious, and high-quality meals that meet IDDSI standards and genuinely support patient care and recovery.

As Catering Managers, we are not just operators—we are innovators, problem-solvers, and leaders of change. By influencing kitchen design, we shape not only how we work, but the standard of care we provide.