John Hearn
With over 25 years of experience in healthcare support services, I have built a diverse career working across multiple service streams within the healthcare sector. Throughout my career with ISS, a leading global workplace and facility services company, I have had the opportunity to develop extensive expertise in support services operations, workforce management, service delivery, and continuous improvement.
One of the most rewarding aspects of working with ISS has been the exposure to global best practices and innovative concepts that can be adapted and implemented within local healthcare environments. This has enabled me to contribute to the development of more efficient, sustainable, and patient-focused support service models.
I am passionate about learning, collaboration, and driving operational excellence, with a strong focus on standardisation, workforce optimisation, and enhancing service outcomes for healthcare organisations. My experience spans a broad range of support services, including environmental services, patient services, catering, security, waste management, and laundry operations, providing a comprehensive understanding of the critical role support services play in delivering exceptional patient care.
My goal is to continue leveraging both local experience and global insights to support innovation, improve service delivery, and create positive outcomes for healthcare providers, patients, and frontline teams.
Abstracts this author is presenting: