Kim Wheeler
Kim Wheeler is the Director of Support Services at Eastern Health, bringing more than 20 years of leadership experience in one of Victoria's largest public health services. Throughout her career, Kim has played a pivotal role in leading and transforming non-clinical support services that are essential to the delivery of safe, high-quality patient care.
Kim provides strategic and operational leadership across a diverse portfolio of services, including environmental cleaning, waste management, linen and laundry services, food services, security, patient support services, patient flow, sustainability initiatives, and contracted support services. She oversees the delivery of major outsourced service contracts while leading multidisciplinary internal teams and fostering strong partnerships with external service providers to ensure excellence in service delivery.
Recognised for her collaborative leadership style, Kim is passionate about building high-performing teams, improving operational efficiency, and driving innovation across healthcare support services. She has successfully led numerous large-scale transformation initiatives focused on enhancing patient experience, strengthening sustainability outcomes, improving workforce capability, and implementing contemporary service delivery models that support frontline clinical care.
Kim is a strong advocate for data-driven decision-making, continuous improvement, and innovation within healthcare operations. She has championed initiatives that leverage technology, process redesign, and strategic partnerships to improve quality, efficiency, and environmental outcomes while ensuring support services remain responsive to the evolving needs of patients, staff, and the broader health system.
With extensive expertise in contract management, operational governance, workforce leadership, stakeholder engagement, and healthcare service transformation, Kim continues to play a significant role in shaping the future of support services at Eastern Health. Her leadership reflects a commitment to operational excellence, collaboration, and creating safer, more sustainable healthcare environments that enable exceptional patient care.