Shelley Thomson 43rd National Hospitality in Healthcare Conference

Shelley Thomson

Shelley Thomson is an accomplished author, facilitator, allied health professional, and co-founder of the Patient Experience Agency, a human-centred design firm. With extensive expertise in clinical practice and design thinking, Shelley collaborates with patients, carers, families, and communities to co-design value-based healthcare services across the health, disability, and aged care sectors. She is also a faculty member at the Australian Council on Healthcare Standards Improvement Academy, where she develops and delivers webinars on the Partnering with Consumers Standard. Shelley holds certifications in Healthcare Transformation Leadership and Measuring What Matters Value-Based Healthcare from the Value Institute in Austin, Texas. As a passionate advocate for outcome-driven healthcare reform, Shelley partners with primary care practices, specialists, aged care and disability providers, and government agencies to enhance patient outcomes. Her innovative approach leverages data and human-centred insights to empower healthcare teams in creating responsive, value-based care models that transform patient experiences.